Practice Resources

Starting a Practice

Download Lesson


This lesson on starting a practice is a guide on the operation side of a practice. It discusses appointment schedules, telephone procedures for staff, and the first-visit protocol for new patients.

There are helpful tips for scheduling patients and setting up policies for missed appointments, prescriptions, and after hours.

Also discussed is the importance of having proper telephone procedures in handling regular patients, difficult patients, and voice mail. The standard approach that should be used for all new patients on their first visit to your medical practice is also reviewed.

Key Points

  • Realistic expectations
  • Appropriate policies and procedures
  • Patient info pamphlets
  • Protocols for appointments, triage and scheduling
  • First-visit protocol for new patients