The service is provided at no cost at the request of the physician undergoing the investigation.
What physician navigators do
Physician navigators volunteer their time and knowledge to help their colleagues “navigate” through the challenges and stress of an investigation. Talking with a physician navigator – by telephone, email or in person – may reduce the isolation and stress some physicians experience when going through an investigation or disciplinary process.
Navigators can't provide advice related to the details of a specific case or comment on the validity of a complaint. Either of these could cause further disciplinary action because it could be considered a breach of doctor-patient confidentiality.
How the program works
To make a request to speak with a physician navigator, just email or telephone one of the 5 volunteers.
Navigators aim to respond to all requests within 2 business days.
Navigators demonstrate the following qualities:
- Thorough knowledge of the investigation process
- Courteous, honest and non-judgmental
- Good listener
- Good communications skills
- Readily available
- Good understanding of boundaries and the role of a support person
- Can maintain a neutral position during a complaint process